Product warranty

All imported products are covered by manufacturer’s warranty for at least one year. As official representatives of many foreign manufacturers, we cover every defect found in a product, as long as the product bears the certificate of authenticity of one of the companies we represent. It is advised that you keep the receipt of your purchase/delivery, as it serves as warranty documentation and, in addition, you will need it in case you want to return the product.

Planetarium of Thessalonikiis not responsible for any damage or loss resulting from improper unpackaging or improper setting up of the product. All of our products come with a user’s guide in Greek. However, if you don’t find the user’s guide helpful enough, please feel free to contact us. We know well our products and their operation and we’ll be happy to assist you right away.